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Don't make this stupid mistake with your website nav

If your menu says ‘solutions’, I’m already annoyed and clicking off your website.

Play the video: Don't make this stupid mistake with your website nav

If your navigation says solutions, offerings or capabilities, I’m already annoyed and I’m clicking off your website. Those words mean nothing. They’re business speak, not customer speak.

Most website menus are over-complicated, full of long words and have too many items. Nobody understands them.

The fix is simple. Instead of solutions, say what we do. Instead of budget or investment, say pricing. That’s if you’re brave enough to put your prices on your website, which, by the way, you should be. Instead of location, say how to find us.

It matters for more than looks. Some people use screen readers, which read your website out to them. A menu full of odd labels is even harder to follow that way.

And if you’ve got 12 links in your top menu, what you’re really telling a customer is that you couldn’t decide what goes on the website, so you threw it all at them and now it’s their problem.

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Read the full transcript

If your navigation says something like solutions or offerings or capabilities, I'm already annoyed as and I'm going to click off your website. Honestly, those words mean nothing. Those words are business gobbledd nonsense speak and they're not customer speak. You're not talking to your actual customer. The brutal truth of that is that most navigations or menus on websites, they're just I mean, there's no other way I can put it to be honest.

They're just They just are. Yeah, they're over complicated. They're full of long words. There's too many items. They're confusing.

Nobody understands them. They're just confusing BS. Instead of saying solutions, say what we do. Instead of saying something like budget or investment, just say pricing. And that's if you're brave enough to put your pricing on your website, which by the way, you should be.

Instead of saying location, say how to find us. These are simple rules to follow. Make your navigation very clear. Remember, some people are going to come to your site and they're going to be using screen readers and the website is going to be getting read out to them by a device. And if it's complicated with like weird nav items, it's even harder for them to read it.

And if you have 12 links in your top menu, what you're really saying to a potential customer is, "Well, I couldn't really decide what goes on the website. I couldn't be asked, so I threw it all at you. And now it's your problem.

Phone gone quiet?

Tell us what’s going on. We’ll tell you straight whether a new website fixes it and what it’ll cost. If it won’t fix it, we’ll say that too.